We think that it’s important to give our customers the kind of service we would want for ourselves. This straightforward way of looking at things influences our whole approach to the communities we serve.
At the heart of this are three basic beliefs, that our customers;
- Have a right to expect a good service which is tailored to meet their needs.
- Have the right to be treated with equal respect no matter what their circumstances.
- Are entitled to be listened to and we owe it to them to respond helpfully, politely and promptly.
We want to provide excellent customer service to all our customers so we have set out these service standards, so you know what you can expect from us.
To download our Service Standards, click on the link below: