Our Performance

Annual Report and Accounts

Supplier invoices paid within 30 days

Yarlington Housing Group is committed to transparency in its business transactions and is aware of its responsibilities to the local economy.  We are pleased to publish details of our performance of paying our suppliers within standard 30 day terms in compliance with the Crown Commercial Services.






Financial Year 2015-16

Percentage of invoices Paid within 30 days


Financial Year 2016-2017

Percentage of invoices Paid within 30 days

Annual Total

93.80%


1st Qtr

94.66%

 



2nd Qtr

96.36%


3rd Qtr

 96.53%


4th Qtr

 96.80%

 

 

Annual Average




 96.09%

Financial Year 2017-2018

Percentage of invoices Paid within 30 days

1st Qtr

95.94%

2nd Qtr

3rd Qtr

4th Qtr

 

 

Annual Average




95.94%

 

Customer Feedback

We want to be able to reach as many residents as possible to understand satisfaction levels with our services and our homes.

Since April 2016, over 3,000 properties have received our ‘How are we doing?’ satisfaction survey with more completing it during our community visits. We really value residents feedback and will contact residents to follow up their comments to ensure we improve our services in the future.

You may have also received one of our service specific surveys (repairs, ASB, complaints etc.) which are completed to gain a snapshot of our services.

If you see a survey arrive on your doorstep, please complete it and pop it back to us in the post. We also post the results on our website and in our resident e-newsletter News and Views.



 

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