Data Protection / Data Protection Act
Under the Data Protection Act (1998), you have certain rights to access information that we hold about you. We have a responsibility under the Act to store and use the data that we hold in a responsible way.
Asking for access to the information we hold about you is known as making a ‘Subject Access Request’.
To make a Subject Access Request, you need to write or email us, addressing your request to the Internal Audit and Risk Manager.
Your letter or email should include:
- Your full name – also give any names you have been known by previously such as maiden name.
- Your full address, including postcode
- Any information that will help us to check that you are who you say you are, such as date of birth or N.I. number
- It is advisable to refer to the Data Protection Act
Your request should be sent by recorded delivery. Keep a copy of your letter and any further letters you send or receive.
We will ask you to pay a fee of £10 for this service.
Once you have provided us with all of the relevant information and fee, we must reply to you within 40 days.
For more information visit the Information Commissioner’s website[www.ico.gov.uk]
Personal Data Protection
There are steps you can take which will help to protect your personal data. These are shown under ‘Protect your personal data’.
Your rights as a tenant
Your rights as a tenant are explained in the Resident Zone under Tenancy Matters and then the Your tenancy section.
Customer Service Standards
You also have the right to expect the kind of service from us that we would want for ourselves. This includes:
- The right to expect a good service that is tailored to meet your needs
- The right to be treated with respect
- The right to be listened to, and to receive a polite, helpful and prompt response.
More information is given in our information leaflet ‘Customer Service Standards’