My Yarlington, our customer portal, is the first point of contact for all residents.
On My Yarlington you will also be able to find frequently asked questions, useful links, financial support and guidance on budgeting and savings.
My Yarlington is manned by Yarlington First, our customer contact centre.
Yarlington First's key aims are:
- To answer 80% of your enquiries at first point of contact (We are achieving 95%)
- To achieve over 90% customer satisfaction (We are achieving 96%)
key driver is to act as an advocate for the customer. As the hub of the
organisation we aim to improve the efficiency and effectiveness of the
organisation from a customer perspective to ensure we continuously
improve in all we do.
For more information regarding our commitment to our customers you can view our Customer Service Standards here