Yarlington First

Yarlington First is Yarlington's Customer Contact Centre and the first point of contact for our customers. A key priority for Yarlington is to improve access for all our customers by offering a variety of methods by which to get in touch, but also ensure consistency of service, no matter how you choose to contact us.

Our key aims are:

  • To answer 80% of your enquiries at first point of contact (We are achieving 95%*)
  • To achieve over 90% customer satisfaction (We are achieving 96%*)

Our key driver is to act as an advocate for the customer. As the hub of the organisation we aim to improve the efficiency and effectiveness of the organisation from a customer perspective to ensure we continuously improve in all we do.

*Figures presented are YTD as at December 2016

For more information regarding our commitment to our customers you can view our Customer Service Standards here

You can contact the friendly Yarlington First team via any of the below methods:

Online:

Via our online Live Chat facility where you are can have a conversation with our advisors in real time.

Email:

first@yhg.co.uk

Phone:

01935 404500







(8am - 6pm Mon to Thurs or 8am - 5.30pm Fri) Check our chart for the best time to call.







(Out of these times we operate an emergency out of hours service just dial 01935 404500 to be connected).
best time to call

Visit or write to us:

Yarlington Housing Group, Lupin Way, Yeovil, Somerset, BA22 8WN (Reception open 8am - 5pm, Monday - Friday)

Social:

Facebook (Yarlington Housing Group) or Twitter (@YarlingtonHG)