Our Performance

Annual Report and Accounts

To see amount spent on developments, as at January 2018 click here

Gender Pay Gap Analysis

Read the results of our Gender Pay Gap Analysis by clicking here.  

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Supplier invoices paid within 30 days

Yarlington Housing Group is committed to transparency in its business transactions and is aware of its responsibilities to the local economy.  We are pleased to publish details of our performance of paying our suppliers within standard 30 day terms in compliance with the Crown Commercial Services.

Financial Year 2015-16

Percentage of invoices Paid within 30 days

Annual Average

93.80%

Financial Year 2016-17

Percentage of invoices Paid within 30 days

Q1

94.66%

Q2

96.36%

Q3

96.53%

Q4

96.80%

Annual Average

96.09%

Financial Year 2017-18

Percentage of invoices Paid within 30 days

Q1

95.49%

Q2

98.04%

Q3

97.90%

Q4

97.33%

Annual Average

97.19%

Customer Feedback

We want to be able to reach as many residents as possible to understand satisfaction levels with our services and our homes.

Since April 2016, over 3,000 properties have received our ‘How are we doing?’ satisfaction survey with more completing it during our community visits. We really value residents feedback and will contact residents to follow up their comments to ensure we improve our services in the future.

You may have also received one of our service specific surveys (repairs, ASB, complaints etc.) which are completed to gain a snapshot of our services.

If you see a survey arrive on your doorstep, please complete it and pop it back to us in the post. We also post the results on our website and in our resident e-newsletter News and Views.

 

Useful Downloads