Leaseholders info.....


As a Leaseholder, you are responsible for repairing and maintaining your home.

Please click here to see what we will repair and what you need to repair. 

Need to report a repair? Please click here.

Section 20 Consultation

Section 20 consultation explains the work or services that we plan to do in your estate or block. It will outline the costs and seek your views and opinions on what you feel about the work or service.

The law states that we must consult with you about the service charges for works and services. These are outlined in the following regulations:

  • Section 20 of the Landlord and Tenant Act 1985
  • Section 151 of the Commonhold and Leasehold Reform Act 2002

By law, we must consult with you when;

  • Works or services cost you, or any other leaseholder affected by the works, more than £250
  • We set up any long-term agreements (contracts that last longer than 12 months) with private companies for works, services or supplies which will cost you, or any other leaseholder affected by the works, more than £100
  • We carry out any work under a long term agreement that costs you, or any other leaseholder affected by the works, more than £250.

Section 20 has many different stages depending on what schedule number is being followed. We allow 40 days to provide written comments, this is longer than the standard time period to receive comments so that we can be sure you are given enough time to let us know your thoughts.

We want you to take part in the consultation as your views and opinions are very important to us. They help to shape the services and works we undertake and help us to improve your satisfaction with the work.


You may want to make alterations to your property which may require permission from us, under the terms of your lease.

To see a guide on what we need to provide permission for click here.

If you do not seek permission where it is required, you have breached your lease. We may take legal action against you, but it can also cause problems if you decide to sell your home. If you have carried out the work already and did not seek permission, we may provide you with retrospective permission.

If you are unsure of whether you require permission, or would like retrospective permission, then get in touch with us.


You may like to keep pets in your home, however it is important you take into account

the impact it could have on your neighbours and the building.

You must ensure that the pet does not cause any nuisance and annoyance to others.

If we receive complaints regarding your pets, you will be in breach of your lease and we can take action against you.

If you are unsure, please get in touch.

Gas Safety

Gas Safety is very important and can become deadly for you, your family and your neighbours if it is neglected.

If you sub-let your property, you are legally obliged to regularly service your gas appliance to ensure they are in good, safe working order.

Top Tips for Gas Safety:

  • Do not use appliance(s) that you think are unsafe

  • Do not block ventilation or flues needed for the appliance(s) to work safely

  • Do not work on gas appliances if you are not trained to do it safely

  • Always check that your gas engineer is Gas Safe Registered. You can do this by You can do this by clicking here.

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