Reporting an emergency during non-working hours
We operate a 24/7 service incase you have an emergency when our office is
closed. Emergency repairs are defined as any defect which puts the health, safety or security of the tenant or a third party at immediate risk or which affects the structure of the building adversely. For a list of repairs categorised as an emergency, please refer to page 30 of the tenants handbook found here.
You can access this service by phoning 01935 404500 or completing the
On completion of the webform our emergency staff aim to get back to you within 30 minutes.